3. Who we collect information from We may collect information about you from time to time in connection with our business operations, both directly from you or indirectly from other third party sources.
5. How we protect and store personal information We use the term “personal information” to describe information about an individual whose identity is apparent, or can be reasonably be ascertained, from the information. We do not consider personal information to include information that has been de-identified or made anonymous so that it does not identify a specific individual. We store and process personal information securely on our database. We protect personal information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorised access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centres, and information access authorisation controls.
6. How we use the personal information we collect our key purpose in collecting personal information is to operate our business and provide our services. We may use personal information to: provide the services offered in our day to day business operation; resolve disputes, collect debts, and troubleshoot problems; prevent potentially prohibited or illegal activities, and enforce any relevant agreements; deliver targeted marketing, service update notices, and promotional offers based on your communication preferences in accordance with the Australian Privacy Principles; and compare information for accuracy and verify it with third parties. Where personal information is disclosed we will seek to ensure that the information is held, used or disclosed consistently with the Australian Privacy Principles and other applicable privacy laws and codes. As we operate throughout Australia, some of these uses and disclosures may occur outside your State or Territory and/or outside Australia. In some circumstances we may need to obtain your consent or the consent of your customers before this occurs.
7. Consequences of not providing personal information failing to provide us with certain personal information means that, potentially, we may not be able to provide our services to you.
We further assume we have consent to use service providers to assist us with marketing (e.g. mailing services or advertising agencies) unless you advise us otherwise. We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may call or text message (SMS) you at a mobile phone number that you have provided to us.
9. How we share personal information with other parties We may disclose personal information to the following organisations: outsourced service providers (e.g. mailing services, billing and debt recovery functions, marketing services, data analysis specialists, data processing organisations and loyalty program administrators); our suppliers; our business associates and others for purposes directly related to the purpose for which the personal information is collected; credit reporting agencies; our advisers (including our accountants, auditors and lawyers); government and regulatory authorities and other organisations, as required or authorised by law; organisations involved in marketing our products and services; organisations jointly participating in, or assisting us to manage, a promotion, event, seminar or competition; organisations involved in a transfer or sale or our assets or business; organisations involved in managing our corporate risk; and our related companies.
Please note that these third parties may be in other countries where the laws on processing personal information may be less stringent than in Australia. However, we will ensure that we take reasonable steps to ensure the third parties do not breach the Australian Privacy Principles in relation to the personal information.
11. How you can access or change your personal information you have the right to access your personal information, subject to some exceptions allowed by law. You can review and edit your personal information by requesting from us in writing the personal information that we have about you (see ‘Contact Us’ below). We will provide you with the information within 28 days of receiving a written request. We may charge a fee for collating and providing access to personal information.
12. Keeping your personal information accurate and up-to-date we intend to make sure that the personal information we collect, use or disclose is accurate, complete and up-to-date. We will take reasonable steps to make sure this is the case so we can provide you with a better service. However, the accuracy of that information largely depends on the quality of the information provided to us. We ask that you let us know if there are any errors in your personal information and keep us up-to-date with changes to your personal information (see ‘Contact Us’ below).
13. Dealing with us anonymously we permit individuals to not identify themselves when dealing with us, where practicable.
14. Sensitive Information Without your consent, we do not collect information about you that reveals your racial or ethnic origin, political opinions, religious or philosophical beliefs or affiliations, membership of professional or trade association, membership of a trade union, details of health, disability, sexual orientation or criminal record. Such information is classified as ‘Sensitive Information’. We will only collect Sensitive Information in accordance with the Australian Privacy Principles.
16. Contact Us Individuals may ask any questions about privacy and the way we manage personal information or obtain a form requesting access to personal information by contacting us in writing by email to firstname.lastname@example.org or by telephoning 08 8406 0300.